FundRaiser Blog

The FundRaiser Software Blog is an excellent resource for nonprofit organizations looking to learn more about fundraising, donor management, membership management, and much more.

Fundraising After Your Founder Leaves

Good communication avoids many future problemsDear Kim:

I have been working for 10 years as the director of a social justice nonprofit that I founded. Since we have no development director, I’m the primary fundraising staff. I am considering leaving my position to stay at home with my young child. Many of our donors were brought into the organization through me, and I’m concerned some of them may stop giving if I’m no longer on staff. What can I do over the next three-four months to encourage as many of them as possible to remain part of our work after I am gone?

~Leaving Without A Lurch

Dear Lurch:

Yours is a common dilemma of founders, but with the foresight you are showing, you should be able to move donor loyalty away from you and to your organization fairly easily if you keep a few things in mind.

1)      Some of the donors will use your leaving as their excuse to stop giving.  They gave because they liked you and wanted you to be successful, but the cause is not their priority.  These often include family and long time family friends. 

2)     Some donors would have stopped giving anyway.  Every organization loses about 1/3 of their donors every year because of factors outside of the organization:  divorce, job loss, moving, or other causes become more important.  Some people only give to new organizations, and once an organization is established, they move on to another new organization. 

So whatever the donors do, please don’t take it personally.  To keep as many donors as possible, over the next few months, do the following:

  1. Begin now to prepare people for the fact you are leaving.  Make a list of all the people who would assume they would hear it from you and start calling them.  Set aside a day to call them all in a row.  Once you announce you are leaving, word will spread.  The reason you are leaving is commendable and clearly not about the organization. 
  2. Make sure everyone who talks about you leaving says the same thing.  People will try to give advice:  “Can’t you bring your child to work?”  “Can’t you work part time?”  etc. You need to remain firm, “I want to be a full time parent for awhile.” 
  3. See as many donors as you can, and bring along a board member or key volunteer.  That person should be prepared to discuss how the organization is going to stay the course, and how grateful the organization is to you, in part because of the infrastructure you have built that enables you to leave.  When appropriate, and as often as possible, ask the donors to please continue to give generously.
  4. If possible, raise a small pool of money from your closest and most committed donors to help with the transition.  You did not say if the organization is planning to hire someone to take your place, but if so, that money can help pay the bills while they get settled into the job. 
  5. Reassure people that you will be available to answer questions and give advice.  (Don’t worry—many founders are shocked by how little their advice is sought after they leave.) 
  6. Once you have the date for your last day, and the name of the person who will be doing your job, send a letter to all your donors and funders welcoming the new person and talking about program plans for the future.  Post this on your website and use social media to spread the word.

I have founded a couple of organizations myself and I want to reassure all founders—you can leave.  You will be missed a little, and the organization will move in directions that you may not entirely understand, but you have done your part by founding and running the organization for awhile. A good organization is bigger than any one person, even the founder, and it is a tribute to the skill of the founder when the organization can move on and leave us behind.

~Kim

Orignially published in the Grassroots FundRaising Journal. FundRaiser users can subscribe at a special rate of $30/year by entering is "$30" in the coupon code field on the second page of the subscription process.

To learn more about how FundRaiser can help follow-up with In-Kind donors :

Take an online guided tour of FundRaiser and learn about the features in FundRaiser that interest you the most.

Clues on Using Que(ue)s
ROI tips for Spark and Select

Related Posts

Wait a minute, while we are rendering the calendar
segmenting donors ticketsales moves management how-to videos direct mail user spotlights FundRaiser Basic donor recognition tech tip new leadership building donor relationships product news donor attrition GoFundMe project importing csv community arts nonprofits tax summary letters alumni change of address updating capital campaign National Change of Address ticket sales GivingTuesday mailing upgrade memorial giving accounting software password protection online donations PayPal technical support transparency data entry understanding giving trends letter donor relations tribute gifts communications volunteers major donors Thank You targeted mailings how to handle auction gifts publicity materials role of nonprofits solicitors anonymous donors membersip benefits donor targeting in honor of donations relationship tracking grants recurring gifts updates donor source lapsed donor gift entry gift acceptance policy FundRaiser Hosted FundRaiser Spark personalizing letters custom page endowment campaign the Ask mission driven correspondance new donors premiums holiday Donor Portal campaign management auction donor slip fundraising prospects SYBUNTS Reporting to IRS spare fields donation history holiday letters monthly giving Reminders announcements merge notes happiness data analysis Alternative Addresses word processor corporate sponsors motivation code office Facebook backing up data repeat donors Resiliency giving levels gift notes field adding personal notes to letters vacation volunteering spreadsheets features fundraising letters planned giving increasing giving amounts new features advanced tab data conversion Thanksgiving board members merge fields support passwords appeal Snow Birds appeal letters donor contact information Task List annual campaign Volunteer module membership programs donor preferences donor donor attrition rate add ons brick campaign donor advised funds general grassroots campaign Network for Good customer portal Constant Contact NCOA processing email small donations training tip community broadcasting user interface customer service training overview operational costs legacy giving new nonprofit letter templates planning foundations flash sales on site training salutation online donations donor retention rate Facebook campaign phoning donors Tickles donor profile texting donors government grants holiday giving Personalizing annual maintenance plan pledges Crowdfunding Campaign animal rescue LYBUNTS membership benefits nonprofit fundraising donor prospects event management social media mode code reports Company culture charity golf tournaments new version Codes giving history welcome packet Cloud look and feel community supported gardens raffle banquet upgrading donors large donations donor engagement disaster relief correspondence donor retention arts thank you letters development director Importing Data Congratulations entering auction gifts #GivingTuesday Groupings follow up motivation major gift prospects End of Year Letters security budget donor loyalty ROI Excel campaign operating systems case study New Year pictures In-Kind gifts

Connect With Us

  800-880-3454 ext 3
  Email Us
  Request More Information
  Monday-Friday
      8:30AM-5:30PM CST

Customer Portal Login Form

   

The customer portal is unavailable. If you need support please reach out to support@fundraisersoftware.com Thank you.

 

  User Name:
  Password:

If you are not sure about your Customer User Name, please call 800-543-4131 and we will be able to help you.

Or you have lost your password, Request Password