Annual Maintenance Plan

FundRaiser Annual Maintenance Plans

We believe very strongly that prompt, available, friendly tech support is our obligation to our users, and we are proud that our users consistently rate our support as excellent. In fact, many of our users have told us that the support they received during their evaluation of software packages was a deciding factor in their purchase of FundRaiser over others.

When it comes to the bottom line, having a good program is great but even with the best software and a top-notch IT staff, help is sometimes needed. That's why we have designed our support policy to be easy to understand, and easy to afford!

• New users purchasing FundRaiser Spark, Select or Professional are required to purchase the Annual Maintenance Plan, and 90 days are included free with the purchase!
• Support is built right in to the monthly pricing for Spark Online, Select Online, and Professional Online.

What's included with your Annual Maintenance Plan?

• Receive all the help you need with Unlimited Technical Support via phone, email, or remote desktop
• Keep up-to-date with the newest features & fixes with all Program Updates. (Updates are installed automatically with all Online versions.)
• Get up to speed on the software fast with access to live Web-Based Training. Three Training Credits are included in your purchase of any of our installed or online products, and additional credits can be purchased for $50 each
• Train volunteers and new staff members to use the software with unlimited access to the free Overview training session
• View Training Videos in the Customer Portal for free
• Tell us what you need with access to the FundRaiser Wish List.
• Get answers fast and chat with other FundRaiser Users in our Forum available in our Customer Portal