A Better World Through You

We believe that supporting our nonprofit customers through excellence in software and service is part of our contribution to a better world.

What's your story?

  • I have used FundRaiser in my work with a couple of different nonprofits, and I always come back to them because the software brings a great deal of organization and focus to our work. I also feel like I have a personal relationship with the folks at FundRaiser, which makes working with them a fun experience. Their prompt return of calls, attention to detail and willingness to work outside the box adds up to unparalleled customer service. – John Mok-Lamme, Karis, Inc
  • Before switching to FundRaiser, we used an online donor management system by another company. After losing connection to our data several times during a major campaign, we urgently needed a better system. Now we use FundRaiser, and the software meets our needs perfectly and allows us to be much more productive. We are very pleased with FundRaiser Software. --Calvin Bader, WJIE Christian Radio
  • "With more than 300 staff members, 10 locations and 4,000 clients served annually, development here calls for a high level of professional ability. FundRaiser tracks all aspects of campaign fundraising - from participants, to responses, to sponsorships... it is a very valuable tool!--Regina Sheehan, Greater Cincinnati Behavioral Health
  • For almost two decades, we've been using FundRaiser Software to help with our development efforts. The software is very user friendly; pretty much anyone can just sit down and easily figure out what needs to happen.--Amy Reidesel, Whatcom Humane Society
  • We receive a lot of in-kind donations for our store, and for our capital campaign; anything from discounted or free services, to materials needed for a particular project. In FundRaiser, we can easily send accurate, personalized thank-you letters for all types of donations. FundRaiser saves us a lot of time and works really well. --Kara Brinkman, BRING Recycling
  • The consultant we chose to help us implement new software was familiar with many donor management programs. We went through the programs together with a fine-tooth comb, and FundRaiser came out on top. For our purposes, the most complex programs were overkill. FundRaiser had the ability to get us started at an entry level and we could then upgrade as our needs increased. We haven't even come close to tapping half of the features that the software has to offer us.--Ward Orem, Lisner-Louise-Dickson-Hurt Home
  • We've been with FundRaiser Software for many years now and we're very happy with them. I've found all that I need in FundRaiser, PLUS a track record with me of years and years of the most stellar, responsive, accommodating customer service I've ever experienced. I've recommended FundRaiser to many colleagues and they, too, have found it more than meets their needs and enhances their fundraising efforts. --Ricci Levy, Woodhull Alliance for Sexual Freedom
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Our Lady of the Holy Spirit

www.olhsc.org

Our Lady of the Holy Spirit

Knowing the balance between incoming donations and outgoing expenses is vitally important at Our Lady of the Holy Spirit Center. The organization runs a large and historically rich facility on a tight budget. The facility serves as a spiritual center for the Catholic Church. Among the Center’s many activities this year, they have been hosting events and retreats for high schools students.

Julie Nerl is currently a one-person development staff for the Center. “It’s a large place with few employees,” she says. “Like most nonprofits we all multi-task.” Our Lady of the Holy Spirit Center is a FundRaiser Professional user. Julie is the main user of FundRaiser. “I use the FundRaiser Software system daily,” she says.

One of important things she uses the software for is to get a clear picture of event return on investment (ROI). This is one of the main challenges for any nonprofit, and especially crucial if funds are tight. For Julie, the Campaign Management section in FundRaiser has been particularly helpful in this regard. 

ROI on newsletter donation envelopes

This year she focused on clarifying the cost versus income on the newsletter. “We insert a reply envelope in every newsletter, it’s not a formal ask but a reminder. I mark the envelope, so when it comes back, I’ll be able to track exactly where the donations come from and if we are receiving enough to cover the cost of the newsletter,” says Julie.

“We send an issue every other month. In the Campaign Management section, I track each issue as a sub-event under the annual fundraising campaign. I enter the expenses of the newsletter and track the donations. That has let me report on the actual costs versus income. I can track and see what month we raise the most or least. We are using the information to determine if we should cut down on our newsletter mailings or replace one with another kind of mailing.”

“It’s important to know where your donations are coming from and which fundraising events work and which do not,” explains Julie “That’s why I like Fundraiser Software, it’s easy to see the results.”

ROI on special event dinner

Julie also used the Campaign Management section to help decide how to improve events related to their capital campaign last year.

Under the capital campaign, she set up three sub events:

  • Start up campaign
  • Funds raised from kick off dinner (Phase I)
  • Special Mailing (Phase II)


After sending out invitations to the dinner, Julie tracked responses. This let her make decisions about how to spend her limited funds. “I could track yes response, no response, or no response at all. If they did respond, even with a no, we sent those people an ask in a special mailing. If they didn’t care enough to respond at all, then we didn’t send them anything.” This kind of tracking lets the Center focus on the people most likely to respond with support.

After the event was over, she was able to use the data to actually analyze the campaign. “Were donors new people? Were they from a certain target? Were they the ones that always come and support us? When we looked we could see that it was mostly the same people stepping up. So that tells us, we are a going to have to do something different,” says Julie.

Success on capital campaign and more

“We were successful. We hit our target,” says Julie, “but we have a lot we want to do.” Using the FundRaiser and the Campaign Management section lets them make smart decisions. It helps them get the most out of the opportunities offered them, which may be even more important when money is scarce.

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